"Butter Bear" Pop-up at Tokyo Solamachi: Register Setting Error, Refunds Available for Affected Customers

At the "Butter Bear" Hello Spot pop-up event on the 3rd floor, No. 6 area of Tokyo Solamachi, it was discovered that a register setting error caused customers to be charged more than the correct amount. This affects customers who made purchases between 12:45 PM and 2:05 PM on September 13, 2026. The operating office is currently processing refunds for the difference, and refunds can be issued even without a receipt, after confirming the purchase date, time, and amount. For inquiries, please contact the "Butter Bear" Hello Spot operating office. Announced September 17, 2026.

Source: www.tokyo-solamachi.jp